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Terms & Conditions

A legal disclaimer

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Terms and Conditions

Welcome to Sunbird! These Terms and Conditions ("Terms") govern your use of our website and services, and your purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms.

Please read them carefully.

1. Acceptance of Terms

By accessing or using our website, placing an order, or using our services, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.

2. Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time without prior notice. All changes will be posted on this page with the date of the update. Your continued use of our website and services after any modifications will constitute your acceptance of the revised Terms.

3. Eligibility

To use our website and make a purchase, you must:

  • Be at least 18 years of age or have the consent of a parent or guardian.

  • Provide accurate and truthful information during registration or checkout.

If you are under 18, you may only use our site with permission from a parent or guardian.

4. Account Registration

To make a purchase, you may need to create an account on our website. You agree to:

  • Provide accurate, current, and complete information during registration.

  • Maintain the security of your account and password.

  • Notify us immediately if you suspect any unauthorized use of your account.

We are not responsible for any loss or damage resulting from your failure to protect your account information.

5. Product Information

We make every effort to ensure the products listed on our website are accurately described, including their prices, descriptions, and availability. However, we do not guarantee that all information is error-free. We reserve the right to correct any inaccuracies at any time without prior notice.

6. Pricing and Payment

  • All prices are listed in AUD and are exclusive of taxes and shipping fees, which will be added at checkout.

  • We accept [accepted payment methods: e.g., credit/debit cards, PayPal, Afterpay etc.].

  • Payment must be received before an order is processed and shipped. If payment is not successful or fails, we reserve the right to cancel your order.

7. Orders

  • Once you place an order, you will receive an order confirmation email. This is not an acceptance of your order but an acknowledgment that we’ve received it.

  • We reserve the right to cancel or refuse any order at our discretion, including but not limited to instances where:

    • The product is out of stock.

    • Payment is not successfully processed.

    • There is suspicion of fraud or unlawful activity.

8. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping rates, delivery times, and related policies.

9. Return and Refund Policy

Our Return and Refund Policy governs the return, exchange, and refund processes for products. Please refer to the Return and Refund section for more information on how to return products and request refunds.

10. Intellectual Property

  • All content, including text, images, logos, and product designs, on our website is the property of Sunbird Forest or its licensors and is protected by copyright, trademark, and other intellectual property laws.

  • You may not copy, modify, distribute, or use any content from our website without prior written consent from us.

11. User-Generated Content

If you submit any content to our website (e.g., reviews, feedback, or comments), you grant Sunbird Forest a non-exclusive, royalty-free, worldwide license to use, modify, and distribute that content in connection with our business. You also agree that your content will not violate any laws or third-party rights.

12. Privacy and Data Collection

By using our website and services, you consent to the collection and use of your data in accordance with our Privacy Policy.

13. Prohibited Uses

You may not use our website or services for any unlawful or prohibited purpose, including but not limited to:

  • Violating any applicable laws or regulations.

  • Engaging in fraudulent or deceptive activities.

  • Uploading malicious software or harmful content.

  • Interfering with the operation of our website.

14. Disclaimers and Limitation of Liability

  • Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the website will be free from errors, interruptions, or viruses.

  • To the fullest extent permitted by law, Sunbird Forest is not responsible for any damages or losses arising from the use of our website, products, or services.

15. Indemnification

You agree to indemnify, defend, and hold harmless Sunbird Forest, its affiliates, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of our website or services, violation of these Terms, or infringement of any third-party rights.

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