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Privacy Policy

Privacy Policy for Sunbird Forest

Effective Date: 06/06/2025

Sunbird Forest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website [www.sunbirdforest.com.au] (the "Site") and use our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect two types of information from users of our Site:

  • Personal Information: This includes any information that can identify you personally, such as your name, email address, phone number, billing and shipping address, payment information, and any other information you provide when making a purchase, signing up for our newsletter, or contacting us.

  • Non-Personal Information: This includes technical information such as your IP address, browser type, device type, language preference, referring/exit pages, and timestamps. This information is used primarily for improving the functionality and user experience of our Site.

2. How We Use Your Information

We use your information in the following ways:

  • To Process Transactions: We may use your personal data to process orders, fulfill transactions, and provide customer support.

  • To Improve Our Services: We use non-personal information to understand how our users interact with our Site, to improve our services and content, and to better tailor our offerings to your preferences.

  • To Communicate with You: We may use your contact information to send order confirmations, shipping updates, marketing communications (with your consent), and promotional offers. You may opt-out of marketing communications at any time by following the unsubscribe instructions included in each email.

  • For Legal Compliance: We may use your personal information to comply with applicable laws, regulations, and legal obligations.

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  • Sharing your information

  • We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist in processing payments, shipping orders, and providing customer support. These providers are obligated to protect your data and use it solely for the services they perform on our behalf.

  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.

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  • 4. Data Retention

  • We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. If you wish to request deletion of your personal information, please contact us at sunbirdforest@outlook.com

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  • 5. Your Rights and Choices

  • You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: If you believe the information we hold is inaccurate, you may request corrections.

  • Deletion: You may request to delete your personal information, subject to certain exceptions.

  • Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

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  • 6. Data Security

  • We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no security measures are 100% foolproof, and we cannot guarantee the security of your information transmitted to our website.

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  • 7. International Transfers

  • If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia. By using our services, you consent to the transfer of your information.

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  • 9. Changes to This Privacy Policy

  • We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

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