Refund Policy

At Sunbird Forest, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below:

1. Eligibility for Refunds

Physical Products: Refunds are available for physical products within 30 days of receipt. To be eligible for a refund, the product must be unused, undamaged, and in its original packaging.

2. Non-Refundable Items

Gift cards
Clearance or sale items

3. How to Request a Refund

If you believe you are eligible for a refund, please contact our customer support team at sunbirdforest@outlook.com within the eligibility period. Provide your order number, and a brief explanation of the reason for your request. Our team will respond promptly to assist you.

4. Refund Process

Once your refund request is received and approved, you will be refunded to your original payment method.
For physical products, you may be required to return the item before the refund is processed. In such cases, we will provide a return shipping label.
Refunds typically take 5-10 business days to process, depending on your payment method.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will either issue a full refund or send a replacement, at your discretion.

6. Shipping Costs

Shipping costs are non-refundable unless the return is due to a mistake on our part, such as sending the wrong item.

7. Changes to Refund Policy

We reserve the right to modify or update this policy at any time. Any changes will be posted on this page with the date of the update.

If you have any further questions or need assistance, feel free to contact us at [customer service email].